Campsite Bassin d’Arcachon: contact and access
Contact us
Would you like more information about our rentals or services? Need help making your reservation?
Our team will be happy to provide you with further information by telephone on +33 (0)5 56 26 09 47 or by e-mail at info@les-ecureuils.com.
We’ll be happy to answer any questions you may have.
For even more simplicity, don’t hesitate to use our online contact form!
Contact form Camping Les Ecureuils
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Coming to the campsite
Easily accessible from Bordeaux, Les Écureuils campsite is just a stone’s throw from Cap Ferret, and can be reached by bus on line 412 (formerly line 601) from Bordeaux’s Saint-Jean station. See timetables. A practical solution if you live in Bordeaux, travel by train, or arrive by plane at Mérignac airport.
By car, enter the address of the campsite on the Arcachon basin into your GPS:
Camping Les Écureuils
1, rue des Oyats
33740 Arès
From most parts of France, you’ll arrive via Bordeaux. Take either exit 10 towards Lège-Cap-Ferret and Andernos Les Bains, or exit 12 towards Saint-Jean d’illac via the D106 towards Arès. If you’re arriving from the Landes region, you can avoid Bordeaux by taking exit 23 off the A63 towards Lacanau.
In Arès, head for the town center, then the Avenue de la Libération towards Andernos Les Bains. Turn left on rue des Oyats to start your vacation!
FAQ
General:
Is the campsite VACAF approved?
No
I haven’t received a booking confirmation or admission voucher. What should I do?
Check your spam folder or contact us by email.
Is it possible to arrive outside reception opening hours?
Yes, just let us know and we’ll e-mail you the late arrival procedure.
Are pets allowed in all areas of the campsite?
No. The water park and children’s play areas are off-limits to children.
Do I need a health or vaccination pass to access the campsite or certain facilities?
No
Is the campsite secure at night?
No, but we’re in a cul-de-sac with very little traffic, located in a residential area.
Is the campsite secure at night?
No, but we’re in a cul-de-sac with very little traffic, located in a residential area.
Can vacation vouchers be used to pay for bookings and activities?
Yes, but they must be sent by registered mail at least one month before your arrival.
What are the refund conditions in the event of cancellation?
If you took out cancellation insurance when you booked, you’ll need to contact the insurance company.
Can I change my reservation?
Yes, within a certain limit of time, period and accommodation availability.
Do I need a deposit?
Yes, the deposit is 500€: 300€ for accommodation and 200€ for cleaning.
What documents do I need to provide on arrival?
None at all. We have all the information in our management software. Just bring your good mood!!!
Can you charge an electric car?
No. We are not currently equipped with a charging station (project underway). It is strictly forbidden to plug the car into the cottages’ sockets as there is a risk of short-circuit.
Accommodation:
Are sheets and towels included?
No, but we do offer them for rent. Only our accommodation “LA CABANE” is a hotel room.
Is wifi free and available throughout the estate?
Yes, but only in the camping sector.
Is it possible to choose your location?
Yes, by activating the “PREFERENTIAL LOCATION” option when making your reservation
Can I add a tent next to a cottage?
No
Are all cottages air-conditioned?
No, only our accommodations “LA CABANE” and our “APPARTEMENT GRAND CONFORT” are equipped with air conditioning.
Does the cottage have a parasol?
All cottages with an open terrace are equipped with a parasol.
Can I park my car or van on a parking space?
Only a few cottage ranges have a dedicated parking space. Our campsite is 75% pedestrian.
Are the cottages equipped with dishwashers?
Yes, on certain rental properties such as Premiums 30/35m², chalets and T3 apartments.
Do you have accommodation adapted for people with reduced mobility?
Yes, we have 1: TOURNESOL.
Is it possible to know the exact location of my site in advance?
Yes if you have taken the “PREFERENTIAL LOCATION” option
Is there a TV in the cottages?
Yes in all rentals
Aquatic areas:
Is the aquatic area open in low season?
The large indoor heated swimming pool is open from April (Easter vacations) to the end of October (All Saints’ Day vacations), and the paddling pool from mid-June to mid-September.
Are food and drink allowed in the aquatic area?
No, they’re strictly forbidden for reasons of water space cleanliness.
Are swim caps and bikini briefs compulsory at the pool?
No
Are qualified lifeguards present around the pools?
No. Swimming is not supervised. Parents are responsible for supervising their children while they are swimming. Children are strictly forbidden to enter the aquatic area alone without a parent.
What are the opening hours of the aquatic centre?
The aquatic area opens at 10:00 am. Closing times vary according to the time of year.
Is the pool heated?
The swimming pool is heated to 28°C from April to October. The paddling pool is open and heated from mid-June to mid-September.
Is the swimming pool accessible to visitors to the campsite?
No, access is forbidden.
Is sunbathing free?
Yes, they are freely available
Are pets allowed in the pool area?
No, access is forbidden.
Animations:
Are there any animations?
No. We prefer a quiet campsite for the well-being of our customers.
Surroundings:
How far is the campsite from the beach?
about 1km from the Bassin beaches and 12km from the ocean beaches
Is the beach supervised?
Yes, but only in high season
Are there any excursions departing from the campsite?
No
Is the campsite close to the town center?
We are 1.5km from the town center
Is there any entertainment on the beach?
No
Where are the cycle paths?
200m from the campsite
Where’s the nearest tourist office?
The Arès tourist office is 1.8km from the campsite.
Can you walk to a supermarket?
Yes, 1.5km away. It is located in downtown Arès
Is the campsite served by public transport?
Yes, two bus lines stop at the “LES ECUREUILS” bus stop 200m from the campsite: line 412 from Lège Cap Ferret to Bordeaux and line 1 from Lège Cap Ferret to Biganos.
Services:
Are bicycles available for hire on the campsite?
Yes, we offer mountain bikes and children’s bikes/baby seats/carts. We also have a partnership with an external service provider for electric bikes.
Can I rent a cot or high chair?
Yes cot or baby kit (cot/high chair/bathtub)
Is there a nurse on the campsite with first-aid equipment and facilities?
No, but we are equipped with a first-aid kit. A defibrillator is available about 800m from the campsite. Hospital with emergency service 1 km from the campsite.
Is there a nursery for young children?
No
Is it possible to rent a car from reception?
No
Are barbecues available for hire?
No. The campsite is equipped with a communal barbecue with 2 fireplaces running solely on charcoal.
Does the campsite have a shuttle service to the train station?
No, you have bus line 412.
Does the catering service operate without interruption?
No. Timetables vary according to the period.
Is there a hotline to deal with accommodation problems?
Outside campsite opening hours, there is an emergency number
Do I have to make an appointment for the inventory of fixtures when I leave?
No
Is there a mini-market on the campsite?
No
Is there a bread depot?
Yes from mid-June to mid-September
Cleanliness:
Is work in progress or planned?
No
Is there a cleaning service for the cottages?
Yes, you need to take out the housekeeping package or the comfort pack when you book your stay.
Does the campsite have a laundry service?
Yes, a laundry
Can I use my own detergent in the laundry?
Yes